Shipping Policy
HanSimon Frame Studio ships real wood picture frames with care and protective packaging so your order arrives safely and ready for meaningful display.
By placing an order through hansimon.com, you agree to the shipping terms below.
Order Processing Time
Most orders are prepared and dispatched within 2–4 business days after payment is received.
Because our frames are carefully prepared and some items may involve handmade, custom, or made-to-order details, processing times may vary during busy periods. We always do our best to keep delays to a minimum.
If we are unable to ship your order within the expected timeframe, we will contact you with an update and options.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, item size, weight, and shipping method available for your order.
The shipping cost shown at checkout is the final shipping cost charged at the time of purchase.
Estimated Delivery Time
Estimated delivery times vary depending on your location, shipping method, and carrier.
In general, international orders may take approximately 6–10 business days in transit after dispatch, but this can vary due to customs, local delivery conditions, weather, holidays, or other carrier delays.
Delivery estimates are not guaranteed unless specifically stated by the selected carrier.
Tracking
Once your order has shipped, you will receive a tracking link by email. You can use this link to follow the progress of your shipment.
You may also track your order through order tracking page or a tracking service such as 17track.net.
Address Changes
If you need to change your shipping address, please contact us as soon as possible at [email protected].
We can update the address only if your order has not yet been dispatched. Once an order has shipped, we cannot guarantee that address changes can be made.
P.O. Boxes and Military Addresses
We may be able to ship to P.O. Box addresses using postal services only. Courier delivery may not be available for P.O. Boxes.
At this time, we are unable to ship to military addresses.
Out-of-Stock Items
We do our best to keep inventory information accurate. If an item becomes unavailable after your order is placed, we will contact you to discuss the available options, which may include waiting for restock, shipping available items first, choosing an alternative item, or receiving a refund for the unavailable item.
Delivery Delays
If your delivery has exceeded the estimated timeframe, please contact us at [email protected]. We will help check the tracking status and, when needed, contact the carrier for more information.
Please note that delays caused by customs, carrier disruptions, severe weather, incorrect addresses, or local delivery issues may be outside our control.
Damaged Parcels
If your parcel arrives visibly damaged, please take photos of the packaging before opening it. If possible, report the damage to the carrier at the time of delivery.
If the item inside is damaged, please contact us within 7 days of delivery and include:
Your order number
Photos of the outer packaging
Photos of the damaged item
A short description of the issue
We will review the details and help resolve the issue as quickly as possible.
Lost Parcels
If tracking shows that your parcel may be lost, please contact us. We may need to open an investigation with the carrier before a replacement or refund can be processed.
Once the carrier confirms the parcel is lost, we will work with you on a replacement or refund solution.
Duties, Taxes, and Customs
Sales tax, if applicable, will be calculated and collected at checkout.
For international shipments, import duties, taxes, or customs fees may vary by destination country. If duties and taxes are not collected at checkout, they may be the responsibility of the customer upon delivery.
Customer Service
For shipping questions, please contact us at: